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Shipping & Returns

Shipping & Returns

Shipping

U.S. Flat Rate: For customers in the U.S., OOLY offers free shipping for orders totaling more than $30 (except Hawaii and Alaska). Orders $30 and under are $4.95. All Hawaii and Alaska orders are $9.95.

Canada: We also ship to customers in Canada at a flat rate of $9.95.

Orders will be shipped via United States Postal Service or FedEx from Oceanside, CA 92056. Orders ship 1 to 2 business days after purchase. We do not ship during major holidays.

Expedited Shipping: Guaranteed same day processing with 2 day delivery. Orders received by 12:00pm PST will ship same day; otherwise they will ship the next business day. We offer expedited shipping based on USPS postal rates which are calculated by weight and dimension of the package and location of the shipping address.

OOLY offers international shipping via USPS Priority Mail International. Shipping costs are calculated at checkout. OOLY is not responsible for any extra costs such as duties, customs and taxes that may be incurred by the ship to country or region; these costs are the responsibility of the customer.

Returns Policy
If you are unhappy with your purchase from OOLY we will be happy to give you a full refund within 30 days. To start the refund process it's as easy as going to your account, click on Completed Orders and fill out the form. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please be sure to send the products back to us in unused condition with a copy of your original receipt. Returns should be sent to:

OOLY
3923 Oceanic Drive, Ste 100
Oceanside, CA 92056

***Please note that OOLY is not responsible for return shipping costs.

If you have any questions please contact us at:

760.231.7603
contact@ooly.com

 

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