Standard Shipping
Shipping cost is based on Total Product Order Value. Contiguous United States (excluding Hawaii and Alaska):
$4.99
$7.49
FREE
Standard shipping orders deliver in 4 - 7 business days. Hawaii and Alaska orders are $9.99. OOLY is not responsible for unforeseen circumstances beyond our reasonable control during transit.
Expedited Shipping
For customers in the contiguous U.S., OOLY offers same or next business day processing. Orders received by 8:00am PST (Mon-Fri) will ship same day; otherwise they will ship the next business day. Expedited orders will deliver within 2 - 4 business days. Expedited shipping is not available in Hawaii or Alaska. We offer expedited shipping based on order value. See the table below for rates:
$22
$24
$29
$34
$70
Please Note: OOLY is not responsible for unforeseen circumstances beyond our reasonable control during transit.
Additional Shipping Information
Where We Ship: At this time OOLY does not offer International shipping or shipping to U.S. Territories.
Package Origin: Orders are shipped from Indianapolis, IN. Standard orders ship 1 to 2 business days after order confirmation. We ship Monday-Friday during business hours, we do not ship on major holidays.
Returns
In the rare case that you are not satisfied with your purchase from ooly.com, we will be happy to give you a full refund within 30 days of purchase. It’s easy, just contact us for return instructions. We'll notify you via email of your refund once the returned item has been received. Please be sure to send the products back in the original package, in unused condition, and with a copy of your original receipt*.
Unfortunately we do not have visibility into orders placed on Amazon.com. If you have questions, problems or need to return items from your Amazon order, please utilize the Returns & Orders link on Amazon.com. Their customer service will be able to assist you.
If you have made your purchase with a retailer other than ooly.com, please get in touch with the original retailer for your return request.
*OOLY is not responsible for return shipping costs.
If you have any questions regarding your order please have your order number handy and contact us through our contact page.
