Standard Shipping
Shipping cost is based on Total Product Order Value. Contiguous United States (excluding Hawaii and Alaska):
$4.99
$7.49
FREE
Standard shipping orders deliver in 4 - 7 business days. Hawaii and Alaska orders are $9.99. OOLY is not responsible for unforeseen circumstances beyond our reasonable control during transit.
Expedited Shipping
For customers in the contiguous U.S., OOLY offers same or next business day processing. Orders received by 8:00am PST (Mon-Fri) will ship same day; otherwise they will ship the next business day. Expedited orders will deliver within 2 - 4 business days. Expedited shipping is not available in Hawaii or Alaska. We offer expedited shipping based on order value. See the table below for rates:
$22
FREE
Please Note: OOLY is not responsible for unforeseen circumstances beyond our reasonable control during transit.
Additional Shipping Information
Where We Ship: At this time OOLY does not offer International shipping or shipping to U.S. Territories.
Package Origin: Orders are shipped from Indianapolis, IN. Standard orders ship 1 to 2 business days after order confirmation. We ship Monday-Friday during business hours, we do not ship on major holidays.
Amazon Buy With Prime Shipping: Products eligible for Buy With Prime will ship for free via Amazon Prime shipping. Details on estimated shipping times can be found on the product page of eligible items. Amazon Prime Shipping details can be found here.
Returns
In the rare case that you are not satisfied with your purchase from ooly.com, we will be happy to give you a full refund within 30 days of purchase. It’s easy, just contact us for return instructions. We'll notify you via email of your refund once the returned item has been received. Please be sure to send the products back in the original package, in unused condition, and with a copy of your original receipt*.
All orders purchased on Amazon.com or via Amazon Buy With Prime on ooly.com follow the Amazon return policy found here. If you have questions or problems and need to return items from your Amazon order, please utilize the Returns & Orders link on Amazon.com and select "Return or replace items". Their customer service will be able to assist you. If you have a product question, don't hesitate to get in touch with us on our Contact Page.
If you have made your purchase with a retailer other than ooly.com, please get in touch with the original retailer for your return request.
*OOLY is not responsible for return shipping costs.
If you have any questions regarding your order please have your order number handy and contact us through our contact page.
