faq - ooly

What if I forgot my password or my password isn’t working?

Changing your password is easy. You can manage your account here.

What is the benefit of having an account?
When you have an account with OOLY, you won’t need to enter in your info every time you want to order. Just enter your email address and password and you’re ready to order. Plus you have the option to be on our mailing list which is full of fun info like special promotions, announcements of new products and to new craft blog posts.

Is my information safe?
Absolutely. We take your privacy very seriously. You can look at our privacy statement for more details. We go to great lengths to make sure that your private information stays secure.

Why do you need my phone number to create an account?
Basically it’s so we can maintain compliance with the PCI (Payment Card Industry) Data Security Standards; there are industry standards to safeguard your payment info. You won’t ever receive a solicitation phone call from us and we will never give out your phone number to a third party.

How much is shipping?
For customers in the Contiguous U.S., OOLY offers free standard shipping on orders totaling $49 or more. You can see our shipping policy here.

When will my order ship?
Please see our shipping policy page.

Do you offer expedited shipping?
Yes we do. Please see our shipping policy page.

Do I have to pay taxes?
For everyone outside of California, no tax will be charged. If you’re in California you’ll pay the standard 7.75% tax.

What forms of payment do you take?
OOLY accepts most major credit cards including Visa, Mastercard, Discover and American Express. OOLY also accepts Shop Pay and PayPal.

What is your return policy?
You can find our return policy here.

Do you test your products for safety?
Yes, we take safety very seriously. Please visit our safety information here. Each product is developed with high quality materials and tested rigorously through independent agencies.

OOLY uses independent and accredited laboratories to test our products for CPSIA, ASTM D-4236, ASTM F963. Through this testing within the guidelines of these regulatory agencies we are able to ensure that not only do our products meet the needs for compliance but exceed them. Please check the packaging of our products or the product description on this website for the suitable age for persons using a specific product.

Since everyone is different we are not able to confirm if any of our products may cause an allergic reaction. If you have questions, we recommend you contact your personal healthcare provider.

Can I find OOLY in a store?
OOLY products can be found in independent gift, stationery and toy stores and national retailers across the world, in addition to online at OOLY.com.

How do I get in contact with OOLY?
Please send us a note through our contact OOLY page here or call us at (760) 231-7603.

I am a member of the media, how do I inquire about press opportunities?
To inquire about press opportunities, please email our communications team at press@ooly.com.

Where is OOLY Headquarters?
OOLY is located in the greater San Diego, Calif. area. 

5607 Palmer Way, 
Carlsbad, CA 92010
(760) 231-7603