shipping + returns - ooly

Get it by Dec 24

Order by:

Friday 12/14 3:00 pm est with standard shipping
Monday 12/19 3:00 pm est with 2 day shipping

Get it by Dec 24: Orders submitted prior to 12/14/2018 will be fulfilled as normal. Orders submitted on 12/14/2018 by 3:00pm EST will be shipped same day via standard ground. Orders designated as “free shipping” will be treated as standard ground shipments. Orders designated as “2 Day Shipping” submitted by 12/19/2018 3:00pm EST will ship 2 day FedEx. Orders shipping to Hawaii and Alaska are not eligible for “Get it by Dec 24". OOLY is not responsible for unforeseen circumstances beyond our reasonable control during delivery.

Warehouse Closing for the Holidays

Warehouse Closed Dec 19 through Jan 1
Note: All orders submitted after Dec 19, 3pm EST will begin shipping on Jan 2.

Shipping Policy
Standard Shipping
For customers in the Contiguous U.S., OOLY offers free standard shipping on orders totaling $40 or more (except Hawaii, Alaska). Orders under $40 are $4.95. Hawaii and Alaska orders are $9.95. Standard shipping times range from 1 to 6 days after order processing which is 1 to 2 business days.

Expedited Shipping For customers in the U.S., OOLY offers same business day processing with 2-day delivery. Orders received by 12:00pm PST (Mon-Fri) will ship same day and be received on the third business day; otherwise they will ship the next business day. Expedited shipping is not available in Hawaii or Alaska. We offer expedited shipping based on order value. See the table below for rates:

 Order Value 2-Day Shipping Cost
$0 - $24.99 $22
$25 - $74.99 $24
$75 - $99.99 $29
$100 - $199.99 $34
$200 or more $70


Where We Ship At this time OOLY does not offer International shipping or shipping to U.S. Territories.

Package Origin Orders are shipped from Oceanside, CA 92056. Standard orders ship 1 to 2 business days after order confirmation. We ship Monday-Friday during business hours, we do not ship on major holidays.

Return Policy

In the rare case that you are not satisfied with your purchase from OOLY we will be happy to give you a full refund within 30 days of purchase. It’s easy, just contact us for return instructions. We'll notify you via email of your refund once the returned item has been received. Please be sure to send the products back in the original package, in unused condition and with a copy of your original receipt. *Send returns to:

OOLY Returns
3923 Oceanic Drive, Ste 100
Oceanside, CA 92056

 * OOLY is not responsible for return shipping costs.

If you have any questions regarding your order please have your order number handy and contact us through our contact page or by phone.

Contact Page