Shipping and Returns

Shipping Information

Standard Shipping

Contiguous United States (excluding Hawaii and Alaska):

Order Value Shipping Cost
$0 - $19.99 $4.99
$20 - $48.99 $7.49
$49+ FREE

Standard shipping orders deliver in 2 - 6 business days. Hawaii and Alaska orders are $9.99. OOLY is not responsible for unforeseen circumstances beyond our reasonable control during transit.

Expedited Shipping

For customers in the U.S., OOLY offers same business day processing with 2-day delivery. Orders received by 12:00pm PST (Mon-Fri) will ship same day and be received on the third business day; otherwise they will ship the next business day. Expedited shipping is not available in Hawaii or Alaska. We offer expedited shipping based on order value. See the table below for rates:

Order Value 2-Day Shipping Cost
$0 - $24.99 $22
$25 - $74.99 $24
$75 - $99.99 $29
$100 - $199.99 $34
$200 or more $70

Please Note: OOLY is not responsible for unforeseen circumstances beyond our reasonable control during transit.

Additional Shipping Information

Where We Ship: At this time OOLY does not offer International shipping or shipping to U.S. Territories.

Package Origin: Orders are shipped from Carlsbad, CA 92010. Standard orders ship 1 to 2 business days after order confirmation. We ship Monday-Friday during business hours, we do not ship on major holidays.

OOLY
5607 Palmer Way
Carlsbad, CA 92010


Return Policy

In the rare case that you are not satisfied with your purchase from ooly.com, we will be happy to give you a full refund within 30 days of purchase. It’s easy, just contact us for return instructions. We'll notify you via email of your refund once the returned item has been received. Please be sure to send the products back in the original package, in unused condition, and with a copy of your original receipt.

If you have made your purchase with a retailer other than ooly.com, please contact the original retailer for your return request.

Send returns to:

OOLY Returns
5607 Palmer Way
Carlsbad, CA 92010

*OOLY is not responsible for return shipping costs.

If you have any questions regarding your order please have your order number handy and contact us through our contact page or by phone.

Contact Page
760.231.7603